Small Company, Big Passion
Exceeding our clients’ expectations and making their pools and spas look their best and operate flawlessly - that’s what excites us most. We listen to our clients’ needs. We educate them and suggest options to improve their pool or spa’s performance. We treat our clients’ pools like our own. Passionate about satisfying our clients' needs, our top priority is ensuring our clients ALWAYS experience excellence with us.
Once again I am happy to say that I am overwhelmingly pleased with the courteous and professional staff who service my pool weekly. They are the epitome of what customer service is all about. And the office staff is equally delightful and professional. They take the time to answer my questions and explain any issues that arise. They are respectful of my property whether I am home or away when they come for the weekly service. I have never had a negative experience with any employee. I commend you for the fantastic customer service attitude that permeates your company from the top down.
– Joan L. from Devon
You will NEVER have a person with two weeks training service your pool or spa. Starting with the owner and continuing through the ranks of our field service technicians, every employee is experienced and thoroughly trained. We attend rigorous training seminars to stay in tune with the latest techniques and products. Being part of the pool and spa industry isn’t a summer job to us, it’s a lifelong career.
Staff is always available to answer our questions and they were flexible to make a maintenance schedule that worked for us. So glad to have such a competent and helpful pool service.
– Chris C. from Royersford
Client Communication is Paramount
Whether it’s a simple service call, an involved repair or a full-scale renovation or construction project, we keep our clients informed so they know exactly what is going on. When multiple companies collaborate on a project, we often serve as the main contact for the client - managing the coordination and scheduling of contractors, the ordering and delivery of product, and on-site supervision every step of the way.
Everyone, from office staff to maintenance crew, did a fantastic job. Everyone was polite, courteous and knowledgeable on all aspects of my pool maintenance and cleaning, as well as installing a new DE filter. Never had such a clean pool running so efficiently as I now have with JC Pool and Spa. Thank you all. I would say that all employees did more than was expected and definitely more than previous companies I have used previously.
- John A. from East Norriton